Shipping policy
Effective Date: January 1, 2022
At UrbanPlanter.space, we're committed to delivering your order quickly, safely, and at no additional shipping cost.
Free Worldwide Shipping
We proudly provide FREE shipping worldwide on every order with no minimum purchase required.
Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Estimated delivery time: 7–10 Business Days
Please note that delivery estimates may vary depending on:
- Destination country
- Customs inspections
- Weather conditions
- Carrier delays
- Peak holiday seasons
Order Tracking
Once your order has shipped, you'll receive a confirmation email containing your tracking number.
Tracking information may take 24–72 hours to become active.
Customs & Import Duties
Most orders arrive without additional fees.
However, customers are responsible for any customs duties, taxes, or import charges imposed by their local authorities.
Incorrect Shipping Information
Please ensure your shipping address is complete and accurate.
UrbanPlanter.space is not responsible for delays caused by incorrect or incomplete addresses provided during checkout.
Lost Packages
If your package appears lost during transit, please contact us.
We'll work directly with the shipping carrier to investigate and provide an appropriate resolution.
Damaged Deliveries
If your package arrives damaged, please contact us within 7 days of delivery and include photographs of:
- The damaged item
- The packaging
- The shipping label
We'll gladly arrange a replacement or refund.
Multiple Shipments
Orders containing multiple products may arrive in separate packages depending on warehouse availability.
There are no additional shipping charges for split shipments.
Shipping Support
For shipping questions, contact:
Email: support@UrbanPlanter.space
Phone: (866) 915-9423