Refund policy

Effective Date: January 1, 2022

At UrbanPlanter.space, we are committed to providing high-quality gardening products and ensuring complete customer satisfaction. If you are not entirely satisfied with your purchase, we're here to help.

30-Day Free Returns

We proudly offer a 30-day free return policy on all eligible products.

You may request a return within 30 calendar days after receiving your order.

Return Eligibility

To qualify for a return:

  • The item must be unused or only lightly inspected.
  • The product should be returned in its original packaging whenever possible.
  • All included accessories and components should accompany the return.
  • Proof of purchase is required.

Non-Returnable Items

Returns may not be accepted for:

  • Customized or personalized products.
  • Gift cards.
  • Clearance or final sale items (if clearly marked).
  • Products damaged due to misuse, abuse, or improper care.

Damaged or Incorrect Items

If your package arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number.
  • Photos of the item.
  • Photos of the shipping package.
  • A brief description of the issue.

We'll quickly arrange a replacement or full refund at no additional cost.

Free Return Shipping

UrbanPlanter.space covers the cost of return shipping for eligible returns.

Our customer support team will provide return instructions after your request is approved.

Refund Process

After receiving and inspecting your returned item, we'll notify you regarding approval of your refund.

Approved refunds are issued to your original payment method within 5–10 business days.

Depending on your bank or payment provider, additional processing time may apply.

Exchanges

If you'd prefer another product instead of a refund, we're happy to assist with exchanges based on product availability.

Order Cancellation

Orders may be canceled before shipment.

Once an order has been shipped, it must follow the normal return process.

Contact Us

Email: support@UrbanPlanter.space

Phone: (866) 915-9423

Address: 201 Hessle Ave New Liskeard, ON P0J 1P0 Canada

We strive to make every shopping experience simple, secure, and worry-free.